Emalahleni absa private bank is a nightmare

Using private banking you expect world class service but Yoh Absa Emalahleni private bank gives me goosebumps whenever I think of the service. It started when I was given a new banker, the lady let’s just call her Rose. Even if you try to make an appointment with her she doesn’t answer her phone or if she answers there’s always a kid crying next to her, since she is working most of her time at home. She prioritises her personal life over work. You call her she will say l will come back to you and she will never call you. Working at home is not for everyone, l personally think bankers they should come back to office full time , how can you work with a child on your child crying all the time to an extent that when clients call you can’t even hear what they are saying. Ok how about sending the child to a preschool or something so that you can work. Rose is full of excuses if you ask for a service she doesn’t give you feedback unlike the bankers l worked with before, they would call you and tell you how far they are with the progress. I just feel like it’s a waste of money and time using private banking especially the one in Absa Emalahleni . If you request to see a manager he/she is always not available, they cover the messy of their colleague yet they don’t have a solution to permanently solve the problems the client is facing. I requested to have new banker they said unfortunately Rose is the one dealing with Absa Emalahleni clients at the branch. Thinking of doing something at the bank is just a nightmare. Yesterday 2nd of December 2022 l had to act like a mad person for me to get helped otherwise if I didn’t act my drama Sammy the lady at the reception will just say Mrs Shanje let us try and get hold of Rose, I’m sure she will be coming anytime soon. I sat there for an hour, no Rose is coming she doesn’t pick up her calls, that’s when I told myself no no no let me tell them a piece of my mind. I’m paying for as service that I’m not getting…. for the why?? Every time it’s a struggle to get the service I’m paying for since I was introduced to Rose and no one is doing anything. I asked her to do my bond rate review 4 months ago until now I don’t have a feedback, if you ask her she will say Mrs Shanje l sent an email I’m just waiting for the department that deals with the issue to come back to me.. that’s it. She doesn’t call the relevant department to ask no . I don’t know if she is overwhelmed by work or she’s *********** for the work she doing, who knows??? But I wouldn’t recommend her to anyone. Dealing with Rose is stressful, she makes private banking a nightmare instead of a world class experience.