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Paddy MAHARAJ (P S)
1 reviews | Active since May 2016
13 Aug 2024, 04:14
EMAILS TO *** IS A WASTE OF TIME- EMAILS ARE IGNORED / DELETED
ABSA BANK- South Africa - Emails sent to *** goes no where when one submits a complaint. I strongly suspect staff manning the main email sent to ABSA delete emails containing complaints. I have been dealing with ABSA over 30 years and the service is fast deteriorating. I have a few emails requesting for service and complaints remains responded
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Replies (5)
Absa's replyOfficial
13 Aug 2024, 11:05Dear Paddy
Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology. I tried calling you to find out how I can assist you however unsuccessful. I will send you an email requesting the same.
The reference number for your complaint is C-***7.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply13 Aug 2024, 11:05
Official
Dear Paddy
Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology. I tried calling you to find out how I can assist you however unsuccessful. I will send you an email requesting the same.
The reference number for your complaint is C-***7.
Kind regards,
Vanessa Crowe
Group Customer Care
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Paddy MAHARAJ (P S)'s updateReviewer Update
13 Aug 2024, 11:55Wow ABSA responded very promptly on this complaint platform. I will send you proof of emails that I had sent to the main email address as advertised for all enquiries that gets ignored and deleted plus emails sent to specific ABSA email address. I hope you will be able to catch the staff member/s that is not acting in the interest of ABSA BANK, its clients and shareholders - in the meantime you can search for my emails sent from ***
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Paddy MAHARAJ (P S)'s update13 Aug 2024, 11:55
Reviewer Update
Wow ABSA responded very promptly on this complaint platform. I will send you proof of emails that I had sent to the main email address as advertised for all enquiries that gets ignored and deleted plus emails sent to specific ABSA email address. I hope you will be able to catch the staff member/s that is not acting in the interest of ABSA BANK, its clients and shareholders - in the meantime you can search for my emails sent from ***
Absa's replyOfficial
13 Aug 2024, 13:19Dear Paddy
Concerning complaint number C-***7, thank you for taking my call.
I will wait for your email.
I will wait for your email.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply13 Aug 2024, 13:19
Official
Dear Paddy
Concerning complaint number C-***7, thank you for taking my call.
I will wait for your email.
I will wait for your email.
Kind regards,
Vanessa Crowe
Group Customer Care
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Paddy MAHARAJ (P S)'s updateReviewer Update
26 Aug 2024, 19:49ABSA FOLLOWED UP ON MY COMPLAINT AFTER POSTING ON HELLO PETER - THEY ASSURED ME THAT THEY MANAGED TO FIND WHERE THE PROBLEM WAS WITH EMAILS NOT GETTING RESPONDED - HOPEFULLY CUSTOMERS WILL NOW GET A BETTER SERVICE
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Paddy MAHARAJ (P S)'s update26 Aug 2024, 19:49
Reviewer Update
ABSA FOLLOWED UP ON MY COMPLAINT AFTER POSTING ON HELLO PETER - THEY ASSURED ME THAT THEY MANAGED TO FIND WHERE THE PROBLEM WAS WITH EMAILS NOT GETTING RESPONDED - HOPEFULLY CUSTOMERS WILL NOW GET A BETTER SERVICE
Absa's replyOfficial
27 Aug 2024, 09:43Dear Paddy
The reference number for your complaint is C-***7.
The above is noted and it will be an ongoing progress.
The above is noted and it will be an ongoing progress.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply27 Aug 2024, 09:43
Official
Dear Paddy
The reference number for your complaint is C-***7.
The above is noted and it will be an ongoing progress.
The above is noted and it will be an ongoing progress.
Kind regards,
Vanessa Crowe
Group Customer Care