PD
Pepe D
1 reviews | Active since Jan 2024
15 Jan 2024, 18:21
Email sent to FNB
I’m an FNB customer but I’m complaining to ABSA regarding communication they sent to FNB regarding my account citing that a *****ulent transaction was sent to my account this was a gift from a family friend and I’m distort and disappointed as to why I even got this insulting email and I would want this rectified
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
16 Jan 2024, 08:53Dear Pepe Dzuda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply16 Jan 2024, 08:53
Official
Dear Pepe Dzuda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
18 Jan 2024, 13:06Dear Pepe Dzuda
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Our office is unable to trace any communication from the bank to you.
Kindly provide our office with your ID number and the email you received from Absa Bank before close of business 18 January 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Our office is unable to trace any communication from the bank to you.
Kindly provide our office with your ID number and the email you received from Absa Bank before close of business 18 January 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply18 Jan 2024, 13:06
Official
Dear Pepe Dzuda
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Our office is unable to trace any communication from the bank to you.
Kindly provide our office with your ID number and the email you received from Absa Bank before close of business 18 January 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Our office is unable to trace any communication from the bank to you.
Kindly provide our office with your ID number and the email you received from Absa Bank before close of business 18 January 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***