MK
Matho K
1 reviews | Active since Jan 2021
03 Mar 2021, 05:20
Electricity Voucher pin never received but money debited
I bought prepaid electricity and the transaction was successful but no voucher received and there is no one to assist with the matter. The amount was debited from my account and never credited back when no voucher pin was issued
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Absa's replyOfficial
03 Mar 2021, 08:46Dear Matho Khawula
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***1
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply03 Mar 2021, 08:46
Official
Dear Matho Khawula
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***1
Kind regards,
Rezona Louw
Group Customer Care