Electricity paid for, not received!!

<p>I just bought R600 prepaid electricity on ABSA. The money was deducted from my account immediately, but I did not receive a voucher code and the transaction did not appear in my beneficiary history, which tells me the transaction was not processed. Still the R600 remains deducted. My husband, who banks with Nedbank, gets the voucer code immediately. I did phone the 24 hour helpline, but they immediately refered me to the prepaid company. I have already read in online reviews that the prepaid company will probably blame ABSA (as I do not really have a transaction history to proof it) and vice versa. Thanks ABSA, I just spend my whole months electricity savings on ABSA and I am now stuck without electricity. I do hope that you can clarify this problem asap.</p>