Electricity Issues!

<p>Firstly, I contacted the premium line and spoke to Thembi. My reference is ********** .</p> <p> </p> <p>I purchased R200 electricity on the app. The transaction went through and the money was taken off my account, yet I did not receive a token number, as it said unsuccessful.</p> <p> </p> <p>I re-did the purchase as I required the electricity. The R200 went off my account and I received a token number.</p> <p> </p> <p>I called in requesting a refund of the first R200.</p> <p> </p> <p>Today I was sent two token numbers by ABSA. This is not right. I want my refund. You cannot do with my money as you please. I requested a refund, and that is what I want. This is unacceptable.</p> <p> </p>