CL
Cenetta L

1 reviews | Active since Mar 2017

12 Mar 2017, 07:51

Eft with Immediate Payment gone missing

<p>On Thursday @12 money was transferred from Absa to my FNB account using the Immediate Payment option. I was suppose to get a notification of payment within a few hours. Today is Sunday and there is still no money in my account. Both the "Payee' and Myself has referred this matter on Friday morning to every single level of Management. And nobody seems to be able to give me any answers. It was only confirmed that the money is no longer in the Absa account, but also not in my Fnb account. After we verified and checked that it was in fact send to the correct FNB account, they contacted Absa Magtape department. No one can give me any solution or answer. I've had sleepless nights as I had deadlines for payments and I'm a single Mom, I needed my money the day the Immediate Payment was done! I find this unexceptable.</p>

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Replies (1)
Absa
Absa's reply13 Mar 2017, 11:12
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,