EFT Reversal
<p>I did EFT payment to Edgars for a huge amount (finger error) and i called Absa if it is possible for them to asssist me in reversing the EFT and they tell me i have to contact Edgars , why should i contact edagrs does Absa have a feature where we as absa customers can reverse because human errors happen ? Now my other commintments have to wait because i cannot get help from Absa , i cant take this . It is very unacceptable i will love to cancel my account and use the bank that can asssit in situation like this. I dnt want to wait for 5 days or more for Edgars to reverse this , i expected absa to be able to assist with this query .</p>
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Replies (3)
Absa's replyOfficial
26 Jul 2017, 11:54
Dear Customer
Thank you for bringing this matter to our attention. So sorry to hear about that, unfortunately when the money gets paid to Edgars it gets allocated to your personal account...the reason why you need to make contact with them directly.
We apologise for the inconvenience
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply26 Jul 2017, 11:54
Official
Dear Customer
Thank you for bringing this matter to our attention. So sorry to hear about that, unfortunately when the money gets paid to Edgars it gets allocated to your personal account...the reason why you need to make contact with them directly.
We apologise for the inconvenience
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
26 Jul 2017, 15:45Nthabiseng
Do you allow human error? it happens now i have to contact Edgars, absa service sucks and wonder why m i still banking with them
's update26 Jul 2017, 15:45
Reviewer Update
Nthabiseng
Do you allow human error? it happens now i have to contact Edgars, absa service sucks and wonder why m i still banking with them
's updateReviewer Update
27 Jul 2017, 10:14N you do not reply back , useless bank after i am sorted with this issue i am jumping ships jerr
's update27 Jul 2017, 10:14
Reviewer Update
N you do not reply back , useless bank after i am sorted with this issue i am jumping ships jerr