KM
Khulu M
1 reviews | Active since Mar 2009
05 Dec 2017, 12:24
EFT Returns
I made an EFT payment for the amount of R1 835 to an FNB account on the 04 December 2017, the person I made payment to tells me the account was closed and I should reverse the amount and make it to the other account. I called Absa Digital and I was told to send an email with proof of payment, reasons for reversal, date, two accounts (mine and the account I paid money into) etc. they say the reversal is gonna take 48 hours to 3 weeks. why so long? The whole process is cumbersome, why?
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Replies (2)
Absa's replyOfficial
05 Dec 2017, 17:46Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Dec 2017, 17:46
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
05 Dec 2017, 23:16I have been notified that that is their turn around time and they will definitely assist because they need to liaise with the other bank to recall the funds
Best regards,
Absa's reply05 Dec 2017, 23:16
Official
I have been notified that that is their turn around time and they will definitely assist because they need to liaise with the other bank to recall the funds
Best regards,