KR
Katlego R
1 reviews | Active since Dec 2019
20 Dec 2019, 11:02
Eft from ABSA to FNB not clearing
Good day. An EFT payment (R11,000.00) was made Tuesday (17 Dec) at around 14:10 to my FNB account. I got an sms saying that the money has been sent but I still haven't received it(money not showing in the fnb acc). It is now 19:50 Thursday (19 Dec). May I ask why this may be and when can I expect it to clear?
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Absa's replyOfficial
21 Dec 2019, 08:03 Dear Katlego
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Kindly provide us with your account or correct ID number to log a formal complaint for investigation as im not able to tract your dtails with the provided Id no. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Kindly provide us with your account or correct ID number to log a formal complaint for investigation as im not able to tract your dtails with the provided Id no. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply21 Dec 2019, 08:03
Official
Dear Katlego
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Kindly provide us with your account or correct ID number to log a formal complaint for investigation as im not able to tract your dtails with the provided Id no. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Kindly provide us with your account or correct ID number to log a formal complaint for investigation as im not able to tract your dtails with the provided Id no. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management