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Payten R

1 reviews | Active since Jul 2020

30 Jul 2020, 00:22

eft Absa to fnb

Hi A payment was done from an Absa account into my fnb account early last week around 1am. It had been a week and payment had then got stuck. The paying party had then called in to clear/approve payment it's been two more days now . Can you please tell me why this is happening?

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Replies (3)
Absa
Absa's reply30 Jul 2020, 08:54
Official
Dear Payten Bobby Rich Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
PR
Payten R's update30 Jul 2020, 13:15
Reviewer Update
*** you can contact me on this number asap as there is still no payment refeclting
Absa
Absa's reply30 Jul 2020, 14:06
Official
Dear Payten Bobby Rich Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . 

Please refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care