Effective Problem Solvers at ABSA

I recently regrettably wrote a stirring complaint about treatment I received from an ABSA bank employee who took it upon herself to throw my bank account into absolute turmoil, leaving my account and bank card blocked.

My complaint reached Mr Alpha Ngwenya's desk and he gave it his full attention. I do not know how to convey my appreciation.

Mr Ngwenya's personal contribution to ensuring I am able to bank better and "Prosper". Given the opportunity to meet him, I would like to say to him "Mr Ngwenya you have a rare and enviable ability to reaffirm a person's will to move in a positive direction after having felt so wronged. You're an inspiring contributor to the ABSA business and I trust ABSA and it's employees will appreciate and hold on to your innovative style of work."

Mr Alpha did not only remove the block on my account. He went the extra mile, as far as to: - keep me afloat in terms of the new banking account that was opened for me - linked my current bank card to the new account - unblocked my current bank card - confirmed that the documents I have submitted were adequate - emailed me a confirmation letter immediately after promising to do so - advised me of the availability of my embossed card which we arranged for me to collect

I sincerely appreciate the unbiased time and attention received from Mr Ngwenya. Such interactions build promising relationships and I can confirm that I am looking forward to bringing all my banking needs to ABSA bank .