1 reviews | Active since Mar 2017

03 Jun 2021, 16:57

EEEUUUUUUWWWWW!

Do you have a business? Do you believe in a positive customer experience with ease of assistance when needed? If so, do not use Absa South Africa for your business bank account, you will be left 8 months without any OTPs to action your daily baking activities. Also, another amazing experience is if you select a private banker as an option on your banking package they will gladly refuse any form of assistance without a prior booking, which of course is impossible because calls and emails go unanswered. Their NPS scores MUST be extremely high #makeNPSpublic so we can see exactly what level of service we are in for! Charles Russon

0
Replies (2)
Absa
Absa's reply04 Jun 2021, 09:33
Official
Dear Tanya, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***4  . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd 

Best regards,

Absa
Absa's reply04 Jun 2021, 14:58
Official
Dear Tanya,
Please be advised that we have sent an email to email address ***  requesting the business account number concerned. Please reply back for further assistance. Thank you.
Basani

Best regards,