1 reviews | Active since May 2016

20 May 2016, 11:15

*****ed over FICA

<p>I have had the worst of experience using ABSA for my banking. I don't know if being a non-South African scholar studying in SA is the reason for being ill-treated almost every year. The worst thing is that ABSA decides to just freeze my account without any prior notice. Moreover, this time my account was frozen over documents that I had submitted about 3 times already. On enquiring the reason for the block on my account, I cannot even get a straight answer, neither from my local branch nor the FICAhelp desk. If the level of frustration that I am being subjected to were done to drug dealers and money launderers then South Africa might be financially crime-free but alas it's the honest customer that must be frustrated at every turn. I canot help but feel as though I am being victimised by ABSA for being a non-South African. This I say with knowledge of other non-South Africans that have also complained over the way that ABSA has treated them over the years.</p>

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Replies (1)
Absa
Absa's reply22 Jun 2016, 08:34
Official

Dear Customer

We apologise for the delay in response. Please advise if you still require further assistance

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

Best regards,