****ed off

Hi Russell clearly you ignoring my emails. Send me the ombudsman details so I can go through it legallly

You still yet to sort out the netflix which was on 3208 card was cancelled.

My details show 3208 as the account being debied.

Hi Russell

You had given yourself a timeliness till today, then extend it again. Its absolutely frustrating when as a customer you are given a time frame which keeps changing. This is not the first time this has happened regarding you. I want that response as promised to be today by end of business this is not a negotiation.

Russell the issue is the communication, all you did was inform me you were extending the time frame no explanation I honestly think you just dont care to do your job properly, and that is highly concerning because out of all the absa social media responders you are seriously doing the bare minimum. I hope your higher ups see this message as you really are a terrible consultant.

That was long sent to you. Please stop playing with my time. This is a clumsy mistake on your side. Stop doing the bare minimum!

And what is the time frame?

Russell thats the dumbest explanation, so explain how is Mr Delivery is still able to use the same card? That card was cancelled explain that?

Please do me a favor going forward also paste your responses here as I notice that you answers never make sense its like you Google your responses. Please stop sounding uneducated.

Im not happy with yhr outcome as how is the card still aable to work on Mr D the same card that's cancelled?

Firstly a card once lost is not like the account number, it should not be able to do any transactions. This would be a huge compromise to your customers. This is not a merchant problem its an absa problem as when I made payment to Mr D it should have informed me that card was no longer active. Yet it went through, and I noticed after that its still under the old card. This makes no sense at all.

If this is the hill you willing to die on please inform me so I can contact the ombudsman

I have an they using my old card details. I've cancelled many cards before and any transaction done via a card will not work as the card no longer exist this has nothing to do with my account. So once again is this the final outcome so I can go to the ombudsman for my 2nd case. As even on your bank statements it shows the card ending with 3208 as the transaction. That card no longer exists.

Its on the bank statements you sent me, thank you so much for all that evidence. I have never laid a complaint against absa unless I know my facts and have won all. So honestly I am willing to expose you and how you refuse to get management to call me. There has been no transparency since dealing with you.

Question still not answered please give me the go ahead that you have exhausted all means and I can go forward with the ombudsman

The vendors have said this is the card details they have the card that I explained as cancelled. I also spoke to a consultant at absa who informed me that me canceling the card should have stopped the card to be used online. So once again I am tired of talking to you as you are actually the problem as you put in writing something I am able to escalate to the ombudsman. All I want you to say is this your solution and no other? If yes thank you I will involve the ombudsman again. I also would like someone in management to call me. Stop gate keeping absa i find you highly *********** and would like on a recorded line for absa to call me someone who is able to give financial advice not you.

You are very selective of what you answer. Let it be clear you closed the case without my approval or telephonic conversation. I will be taking this further, you have not done your job.