Earth to ABSA - where are you - very dissatisfied customer

ABSA has debited incorrect money out of my bank . I have been trying since Saturday to get through on their collections line but they keep on putting the phone down in your ear when you get through to someone. I was holding for 59 minutes on Saturday. Since Monday 8am I have been calling and holding on lines for more than 200 minutes all together. Airtime is not free. I am paying for airtime , lost a big amount that was incorrectly debited out my bank account and also have penalties for debits taken but no funds.

I have emailed so many times to ABSA and till today no email back from them. This morning I went through all 7 ABSA ATM'S in N1 City none of them allows you to make cash deposits .