DD
Dylan D

1 reviews | Active since Oct 2011

28 Dec 2023, 04:58

Early debit order date adjusted without permission is now an endless problem that no one can resolve and no one updates the system when spoken with absa employee.

I have spoken almost daily with the ABSA vehicle finance people when they phoned me regarding my account that is in arrears but seems NOTHING I have spoken with them was captured or done on the system as told that a check was on my account to check for the funds and do a debit order. Even though being told all calls are recorded not even that was checked. I am not doing a manual payment due to ABSA changing the debit order date without my consent where I have the proof of that as well to keep my debit order the same as always as if I were to do a manual payment I can assure you that somehow the debit order will also be taken and then its a double payment with endless fights again. It can not be that difficult to have the debit order run again and do it as needed since it was clearly changed to try and take the funds on the 14th of Decemeber instead without my consent. I really need to move my vehicle finance as FNB was able to resolve and adjust the debit order for my other vehicle without any problems. Do not threaten me with listing me for absa's negligence and non legal attempt to take funds on a date that funds are not available as yet as not everyone gets paid earlier in December.

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Replies (1)
Absa
Absa's reply28 Dec 2023, 07:38
Official
Dear Dylan van Deventer
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***9.
 
Kind regards,
Group Customer Care
Rezona Louw