E-statements that aren't emailed, and incorrect archived statements

I have not received e-statements for 2 months for my cheque and credit card accounts. So I checked out my archived statements on internet banking. There were no statements at all for the credit card so I sent an email today asking for them to be sent to me. Then I discovered that on my cheque account, the statement that is supposed to be for November is actually for December. So I decided to phone instead, to get it sorted quickly. I spoke to 3 people, the last person could only help me with my credit card, she told me I could print out the transaction history on the app. Not good enough, I want the official statements from Absa that I’m entitled to. Then, I went through an authentication process from hell, about information that is over 10 years old, and failed. What do I have to do to get the correct e-statements cheque and credit card accounts emailed to me? Seriously, how hard can this be to do? I am so disappointed in Absa, I worked for the Absa Group for more than 7 years and have been a loyal supporter ever since. What's happened?