BR
Benita R
1 reviews | Active since Dec 2014
14 Jul 2020, 16:14
Dysfunctional Credit Card Client Services
Three successive calls to Credit Card division this afternoon were dropped. Agents kept transferring me to another division and I was cut-off each time. First call was to Claude. Need to have a pre-authorisation amount from Saturday reversed, the correct and adjusted billing amount was processed by Checkers yesterday. they told me by way of two emails that I must contact ABSA and instruct them to reverse.
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Replies (2)
Absa's replyOfficial
15 Jul 2020, 12:37Dear Benita Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply15 Jul 2020, 12:37
Official
Dear Benita Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
BR
Benita R's updateReviewer Update
16 Jul 2020, 10:54Dear Daphne,
Have taken note of your message but the feedback promised is not forthcoming...Please advise as soon as possible.
Benita
Have taken note of your message but the feedback promised is not forthcoming...Please advise as soon as possible.
Benita
BR
Benita R's update16 Jul 2020, 10:54
Reviewer Update
Dear Daphne,
Have taken note of your message but the feedback promised is not forthcoming...Please advise as soon as possible.
Benita
Have taken note of your message but the feedback promised is not forthcoming...Please advise as soon as possible.
Benita