Dysfunctional and baffling ATMs

(07/09/2018 around 17:00-17:30)

NO ATM in Reitz was functioning, and when I eventually found one that almost worked I found out that I can no longer choose the language that I want to do my transactions in! However you can "choose" the language it jumps straight to the English menu as soon as you choose Afrikaans! Hence I am writing in English, just in case ABSA has forgotten how to speak Afrikaans...

Another complaint I have is the incredible amount of CLUTTER on the menu, it is extremely confusing! Your ATMs have really become very unintuitable since I have last used one -quite a while ago. I suggest you return the menu to the drawing board and reinvent it. Keep options limited, simple and intelligible as most of your competitors does, if you give users too many options they don't understand they will end up not using the ATMs at all!

And respect the language choices that your customers make. ...................

NS. Ek sal dit waardeer as ek in Afrikaans aangespreek kan word soos wat my voorkeur was toe ek by julle aangesluit het...