Dusgusting Service and pethetic level of integrity

We purchased a house through ABSA 4 years ago. Ever since we bought this house there has been nothing but issues with Absa about coming out and solving our problems. First the water pipes burst and then my pool cracked and seeped through the bottom and then the braai room floors and walls started cracking. They said it was poor workmanship and we let that go, we even let the pool cracking go, but now we have another issue with this house, the floors are leaning of main house and the walls are cracking through out. I have called Absa today 15/03/2016 and have been on the phone for an hour with them, I spoke to Dumiso who gave me nothing in why my claim was cancelled, I then spoke to Tumelo who could not even pick up this claim.....ABSA YOU declined my claim without anyone coming out to see what is going on. I am appalled by the sheer lack of interest, professionalism and attention given to this extremely pressing issue. I need this resolved alternatively I will go to the Ombudsman to lay claim there.