Duplicated monthly ABSA credit card charge

ABSA has charged me twice for my monthly credit card fee for R 55.70 on 31 Dec 2015 and again for R 40 for a credit card monthly account fee on 5 January 2016 given that my billing cycle was from 3 Dec 2015 to 5 Jan 2016. I did log a complaint with ABSA action line on 8 January 2016 regarding the R 40 overcharge<br> <br> When I received my credit statement for the next cycle from 6 Jan 16 - 2 Feb 16, I was again charged credit card monthly account fee for R 40 and a credit facility of R 20 (Total charge = R 65)<br> <br> The point that in any credit card billing cycle, I should only be charged once for the monthly credit card fees but for the period 3 Dec 15 to 5 Jan 16, I was overcharged by R 40 (less increase amount on 1 Jan 16)<br> <br> I have emailed the Actionline email several times on 8;12;18 and 27 Jan 2016 and on 29 Jan 2016, I finally got a complaint reference number : *** but received no feedback. <br> <br> I also wonder how many other customers ABSA has \silently\" been overcharging and has done nothing to resolve it? The customer service from ABSA is PATHETIC and their response times show that they do not care.<br> <br> My other complaint was on the Cash interest charge on my card - still no feedback"