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Dikeledi M
1 reviews | Active since Nov 2022
19 May 2025, 15:50
Duplicate Transaction Issue with Absa - Prolonged Resolution Process
I've been dealing with a duplicate transaction issue on my Absa account for 9 days now. Despite being told that the refund would be processed within 48 hours, the case has been escalated multiple times, and I've yet to receive a resolution. The lack of communication and delays have been frustrating.
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Absa's replyOfficial
20 May 2025, 09:41 Dear Dikeledi Thank you for bringing this matter/incident to Absa Bank’s attention. Please accept my sincere apology for the level of service you have experienced regarding a duplicate transaction. My name is Vanessa Crowe and I will be your dedicated contact person. I will immediately investigate your complaint raised with us. I will be sending you an email to provide you with my specific contact details as well as the expected timeframe. The reference number for your complaint is C-***2 Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa's reply20 May 2025, 09:41
Official
Dear Dikeledi Thank you for bringing this matter/incident to Absa Bank’s attention. Please accept my sincere apology for the level of service you have experienced regarding a duplicate transaction. My name is Vanessa Crowe and I will be your dedicated contact person. I will immediately investigate your complaint raised with us. I will be sending you an email to provide you with my specific contact details as well as the expected timeframe. The reference number for your complaint is C-***2 Kind regards, Group Customer Care Vanessa Crowe
Best regards,