KC
Kate Carter-Brown

1 reviews | Active since Aug 2016

10 Aug 2016, 14:22

Duplicate debits on two of my accounts

<p>My debit and credit card has had duplicate transactions go through on both accounts.</p> <p> </p> <p>When i tried to complain I was told I must check in 5 days to see if it has been reversed. Why must I be without my own money for 5 days due to faults by ABSA??</p> <p> </p> <p>I am absolutely disgusted by this - no one is answering the phone at ABSA and I am not receiving any response to my emails sent.</p> <p>If i owed ABSA money and told them to wait 5 days they would take legal action against me, but its ok for them to double debit my account on two seperate occassions and I must just deal with it???</p>

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Replies (1)
Absa
Absa's reply11 Aug 2016, 08:41
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd