Duplicate Debit orders and transactions

Absabank allowed duplicate debit orders and transactions to go through on my account. I received an sms to confirm this and that they will refund this as a matter of urgency and no further action is needed from me. That was 2 weeks ago. Last week i received another sms asking me to make a deposit within 48 hrs to ensure all my payments can be covered. Not happy at all. They still did not refund me and some debit orders did not ho through because my budget is a mess now. Very poor service and allowing for money to be deducted without consent is a major concern