Dubious 3rd Parties using ABSA as conduit for Unathorised Debit Orders

My mum Capitec account (Moipone Christina Mokgwatlheng) has been undaunted with unauthorised debit orders from company(s) that make use of ABSA bank as direct bank to process these debit orders. Capitec Complaints department lodged a complaint with ABSA in September to obtain the bank mandate from their client to debit my mum account. ABSA has not reverted back to us with feedback (Capitec Reference Nr. ********** 4) and the same company changed the reference number and processed two unauthorised debit orders again in October 2018 (Capitec Reference Nr. ********** 8). The following are their details: Company name: IGA INVESTIGA Telephone number: ********** or ********** Reference: IGA INVESTIGA424538 R98.00 Company name: DRE Connect Telephone number: ********** or ********** Reference: DRE 1DRE31965 R99.00

I had thought ABSA was a reputable bank that is against these dubious companies and be in forefront of reporting them to PASA and removing their accounts from their portfolio. However, l they are being shielded by the Bank. These debit orders have been reversed, but it is an inconvenience and costly to us to continually battle with Capitec Head Office (Complaints Dept.) to reverse the amounts and reversal charges. However, we still incur monthly debit order charges for the debit orders as Capitec only charges per transaction. Failure to contact me on ********** 800 and Capitec Complaints department on ********** 719 to resolve these complaints, will result in continuous complaints on Hello Peter and thereafter reporting ABSA to PASA as a willing conduit these dubious 3rd Parties.