Dropped Calls

I called to do a new application as I had time telephonically to do so. I had a Account with the company over 7 years ago, my details has since changed. But consultant insisted on verigyin old details? How iam suppose to remeber that when iam only asking for a New application. She then put me on hold for about 30 minutes without getting back to me, listening to that terrible IVR music for 30 minutes continously and thereafter call was dropped. Terrible service from Virgin Credit Card, dropping calls without any resolve and insisting on out dated Business practices.