TDTS
Thersia Du Toit Smit

1 reviews | Active since Apr 2014

04 Sept 2017, 13:16

Drop in box

Please explain to me how you can appoint couriers that apparently just drop credit cards into post boxes and when the client enquire about the card because I have still not received the card (was not in my box on friday) before I left for a two week bussiness trip ( after informing the courier dsv ) on Saturday.

This is a security risk, no wonder absa cards get cloned !!!!!????? My card is now cancelled. I am in Johannesburg busy with a trial, I have my two boys and nanny with me, and guess what I have no access to my bank account due to your negligence !!!!

The advisor then tells me I have to pay R 120.00 because my card is stopped !!!!!

Why if it was yournegligence ???????

I have to work, be in court tomorrow at 9. But guess what, I am yet again inconvenienced..... I must now go to the bank where I am not known and hopefully get a card on my account so that I can at least buy my two kids, my nanny and myself food....

Your service seriously sucks !!! Your security police regarding delivery of cards is highly questionable ....

0
Replies (1)
Absa
Absa's reply04 Sept 2017, 16:23
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,