Drive me home service

<p>On 8/12/16 at 20h30 I booked a drive me home service for 9/12/16 at 00h00. Received my refernece nr 6P-2G7K-01 and the call centre said it has been booked. On 9/12/16 we waited for the drive me home car to arrive at 00h00. We waited for 20 minutes and then started phoning the call centre. They promise to phone back, we waited another 10 minutes before they phoned, only to put me on hold for another 5 minutes and then hung up. We phoned again, this time the guy said they could not get hold of our driver and are trying a new driver. In total we waited 40 minutes for the driver. Needless to say, we are still waiting for the driver. No driver, no feedback, nothing. This is absolutely disgusting service, why does Absa offer this service and they don't comply with their own rules??? How can anyone wanting to use the drive me home service ever trust this service?!</p>