Dreadful service ABSA Bank

The request for financial information and funds for the estate late Mrs HM Campbell, aka Irene Campbell was submitted to ABSA late November 2020. A similar request was sent to Nedbank, who provided info and funds within six (6) months. To date, nothing has been received from ABSA except excuses and the usual promise to speed up the process. That means ABSA has done nothing for 15 months, except provide meaningless excuses and platitudes. Despite two escalations from Bernice at Bavin Inc attorneys handling the estate, nothing has happened. This service is pitiful, dreadful and exceedingly poor.

Why has ABSA Bank refused to provide the requested funds and information? Are ABSA Bank staff so ***********? I am demanding that this process be finalised within 7 days from date of this mail or I will contact two executive directors, providing them a written overview of ABSA's shocking service and officially requesting Executive Directorial intervention.