AM
Amanda M

1 reviews | Active since Mar 2017

10 Mar 2017, 10:43

Dreadful Service

<p>ABSA Credit Card Department has recently contacted me regarding an outstanding amount on a credit card I don't own for the past 4 years. I received a text message as well that stated I am in arrears for 3 months. I have cancelled and paid off my credit card 4 years ago. I spoke to 4 consultants up to date and the matter was apparently forwarded to their managers. I received the same text message yesterday as a reminder of my outstanding amount on my credit card. The last consultant stated that amount was in arrears since the card was cancelled. I had a consultant phoning me last year with the same story after which I paid the amount of R 110.00. He stated the matter was resolved. I don't know what to do anymore, and this is becoming absurd. I have to pay a product I am not utilising for 4 years, and I am paying interest on it. ABSA are *******!!!</p>

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Replies (1)
Absa
Absa's reply10 Mar 2017, 12:01
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd