Draining service

To get customer service from ABSA is painfull. I give up on their telephone customer service - most pathetic service ever. I only get friendly helpful customer service at 1 branch or when I use hello peter ... then suddenly it is not like asking an inconvenient painfull favour. Guess I will have to drive all the way to the 1 branch where there is a tiny little bit of service left, to maybe resolve the issue the same day. All the other options will probably take a week or longer including email, and it will only happen because of this review. Maybe one day, customer service at ABSA will improve, that it wont be such an inconvenience helping customers. Why have a number to contact when no one can actually help, after being transferred to the wrong people, and 50% of the time you get cut off. After a few calls, you get tired, especially if you need to hold for a few minutes everytime. I need to budget for airtime, data and petrol, to sort out a simple issue that is too complex to solve. Maybe I should just allow the occasional error of being charged double, it will cost less than getting service. Maybe the merchant will accomplish more in 24 hours than ABSA, finding out tomorrow morning. Please call so I can also be reluctant and dismissive, pass you off as someone else's problem, advise you to get a letter in order to assist or maybe cut you off a few times.