MR
Matthew R
1 reviews | Active since Feb 2020
04 Feb 2020, 16:16
DragonPass Welcome Pack (Non Existent)
I am so disappointed in ABSA, i have been a client with them for 20 years. Got a premium bank account for dragon pass as i travel from time to time, only to still be waiting for my welcome pack since December 17th with a case and a complaint reference number, and every week when i call them there is no update, i dont get emailed any update or even a courtesy sms.... NADA
I literally call them twice a week, get some ******* response and thats where it ends.
PREMIUM BANKING FOR WHAT...
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Replies (2)
Absa's replyOfficial
05 Feb 2020, 09:32Dear Matthew, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply05 Feb 2020, 09:32
Official
Dear Matthew, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
MR
Matthew R's updateReviewer Update
10 Feb 2020, 13:12That is very interesting Mr Basani Hlungwane, because as of right now 5 days later and no body including yourself has bothered to give me a update or a complaint reference number.
Seems like the empty promises and lies have spread across all departments in ABSA becuase neither my Premium banker or client services and give me a update or even a sms to say that the matter is been dealt with.
I once again called in this morning only to be told the same story, that my case is sitting with the IT department, AN IT DEPARTMENT that clearly have the computing power of a potato.
Seems like the empty promises and lies have spread across all departments in ABSA becuase neither my Premium banker or client services and give me a update or even a sms to say that the matter is been dealt with.
I once again called in this morning only to be told the same story, that my case is sitting with the IT department, AN IT DEPARTMENT that clearly have the computing power of a potato.
MR
Matthew R's update10 Feb 2020, 13:12
Reviewer Update
That is very interesting Mr Basani Hlungwane, because as of right now 5 days later and no body including yourself has bothered to give me a update or a complaint reference number.
Seems like the empty promises and lies have spread across all departments in ABSA becuase neither my Premium banker or client services and give me a update or even a sms to say that the matter is been dealt with.
I once again called in this morning only to be told the same story, that my case is sitting with the IT department, AN IT DEPARTMENT that clearly have the computing power of a potato.
Seems like the empty promises and lies have spread across all departments in ABSA becuase neither my Premium banker or client services and give me a update or even a sms to say that the matter is been dealt with.
I once again called in this morning only to be told the same story, that my case is sitting with the IT department, AN IT DEPARTMENT that clearly have the computing power of a potato.