DragonPass terrible service ABSA

I app**** for an ABSA DragonPass in January and was told it would take 5-7 days to be activated. I waited for some time and called back to find out what is happening and was told that I would be sent an email with details as my account was active. I waited another week and called back and was told the same that I need to wait a few days. I called the 4th time and was sent told I must wait 24 hours. I received an sms the next day which stated that my DragonPass was active and I should get an email. Nothing received and I called back for the 5th time after a few days only to be told that I should wait another 7-14days for it to be activated. I told her the urgency as I am traveling this week and was assured I would get an answer within 2 days. 6 days later and nothing and I am traveling tomorrow.

Is this how you treat your customers? It’s been more than a month now that I have been waiting and I need my DragonPass to be activated as I am traveling tomorrow and need this as I am considering moving all four of my business and personal accounts to a bank who ACTUALLY does what they promise !