DragonPass Service not active

I am a premium black card holder and entitled to the DragonPass service. I have tried to register roughly two months ago, I call every two weeks to see if my registration is complete to get my DragonPass number. They say that everytime DragonPass doesnt have my details, that there was an error submitting my details?? I called DragonPass and they also confirmed they dont have my details and that they have never received them, DragonPass confirm that ABSA can simply call them to confirm my details but ABSA refuse to do this. This is an absolute joke I cant understand why there is an issue passing on my details, surely it will take a 5 minute call to submit my details? It seems this DragonPass service doesn't exist. ABSA need to sort out their processes, I am paying for a service I dont have!