1 reviews | Active since Jun 2011
Dragonpass registration nightmare
I have been an Absa platinum banker for years now and have subscribed to priority airport lounge pass for years as well. I am abroad now and received a mail to say that Priority pass was ending at the end of October and that clients would have to register on Dragonpass. I have tried to register online but am told that My details cannot be verified and that I must phone an 0800 number to get registered. I then contacted Dragonpass by mail to *** what..the idiots told me to phone the 0800 number from abroad..Now as you know..0800 numbers cannot be contacted from abroad..So Absa...sort out my membership as I did not ask to change to Dragonpass rather Absa has gone with this scheme and caused me inconvenience as I cannot use lounges for which I am still being charged subscription..In addition to this I phoned the ABSA head office number...the 011 number and asked to be put through to Dragonpass...the receptionist asked me to spell it as she had never heard of it..Keep it up ABSA.
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Best regards,
