Dragonpass does not work, its a *******

I have complained on this site already regarding registration of Dragonpass. I was contacted by the bank, I was told I am registered by Absa with Dragonpass and that I can register myself after a couple of days. This occurred in November. I received an email that states confirmation of purchase from Features Store. Well I still cant register at Dragonpass and I am being debited with R59.00 per month for something I cannot access or use. Today I tried to register again and this is the reply:<br> <br> We're sorry but the details you've provided don't match the records we have for you.If you've recently opened or upgraded to your qualifying account package you may not be able to register for the digital services straightaway.You can still use your benefit in the meantime by contacting us.<br> <br> I surely cannot be so stupid that after 4 months of trying to register for this lounge pass I am still unsuccessful, clearly this product does not work