DragonPass Customer Service Par Excellence

I could not register for DragonPass via the Absa platform because the system did not recognise my details. I sent an e-mail to the dedicated e-mail address but did not receive a reply. I called but the dedicated call centre did not answer. I then posted a complaint on Hellopeter and received a generic cut and paste reply from Absa. Then something truly amazing happened. I received a call from England. It was Mark Koch, the CEO of DragonPass. He apologised for the lack of service and followed up his call with a lovely e-mail offering a gift and free lounge visits. It is totally unheard of here in South Africa for a CEO of a company to personally phone regular Joe Soap making amends for a problem which I am convinced was due to Absa's platform failure, rather than that of DragonPass. SA companies take note, this is customer service par excellence. Thank you Mr Koch.