DragonPass by Absa

I have been struggling to obtain a membership number from Absa to access my DragonPass benefits on my Private Banking account. No one seems to be able to assist me in this matter. Our banker, Amanda Fourie, has been missing in action. Her assistant is the only one who has tried to help us, unfortunately to no avail.

I have contacted DragonPass directly, they could not assist, as they have none of my details on their system yet. DragonPass has told me that these details should be sent to them by our Banker. We are leaving for a overseas trip on 20 April, and it seems that we will not be able to make use of this service as no one has a clue how to get me a membership number. I have also contacted the Private Banking department of Absa, who informed me that they could not assist, as our Private Banker has to send through the details.

I have been told "Technical Issues" are the reason for the delay in obtaining the membership number. I made my first enquiry with our Banker on 19 February, and it is mind boggling to me, that a service like this can have "Technical Issues" from 19.02.2018 until 12.04.2018 and still we have not had any success. A few more days and it will be 2 months of struggling to get anything out of Absa/our Banker regarding this matter.