1 reviews | Active since May 2016

28 May 2016, 19:55

Dragonpass

<p>I have already had this issue on hellopeter. I received an email recently telling me to register with Dragonpass but I don't want it and have sent a mail to the absa email address on the message but it does not belong to absa and they can't help me. I have sent a message to complaints on Absa website, no response. How can you just send an email and then deduct a fee for Dragonpass when I do not want it. No one at Absa is obviously a Dragonpass user or they would no that the service does not work and is impossible to use. Please rectify and reverse the fees deducted. If I were Absa I would get rid of this service and not annoy customers. My suggestion to all those wanting to use it DONT DO IT.</p>

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Replies (1)
Absa
Absa's reply30 May 2016, 12:40
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,