EJ
Elize J
1 reviews | Active since Oct 2013
22 Dec 2015, 12:51
Dragon Pass replaces Priority Pass
During 11/2014 I cancelled my Priority Pass Benefits which now has been migrated to new supplier namely Dragon Pass and benefit reactivated without signing up or opting in...Priority Pass cancellation totally ignored during this process and deductions from bank account activated again. It took 10 calls, 10 emails and visit to branch to activate cancellation once again and have refund effected. ABSA should have checked that cancelled Priority Pass not activated with migration to Dragon Pass - what quality process has been in place - none it seems. The inconvenience caused and deductions from bank account without any authorization is unacceptable.
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Absa's replyOfficial
22 Dec 2015, 16:12Hello Elize15,
Dear
Thank you for your email.
Absa would like to thank you for bringing this unfortunate incident to our attention.
We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.
Once again, please accept our sincere apologies.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd.
Dear
Thank you for your email.
Absa would like to thank you for bringing this unfortunate incident to our attention.
We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.
Once again, please accept our sincere apologies.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd.
Best regards,
Absa's reply22 Dec 2015, 16:12
Official
Hello Elize15,
Dear
Thank you for your email.
Absa would like to thank you for bringing this unfortunate incident to our attention.
We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.
Once again, please accept our sincere apologies.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd.
Dear
Thank you for your email.
Absa would like to thank you for bringing this unfortunate incident to our attention.
We value our relationship with you, our customer, and would like to continue building on it. We always encourage constructive feedback from our customers as it ensures that we deliver on our service promise to you and it encourages continuous improvement.
Absa is committed to service excellence and we sincerely apologise for any inconvenience you may have suffered as a result of this incident.
Your concern is important to us and be assured that the service gaps will be addressed and corrective actions implemented.
Once again, please accept our sincere apologies.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd.
Best regards,