Downgrading Account Cheque to Savings Account

Dear Sir/Madam<br> <br> Account No. ***<br> <br> I am appalled by the services received from Birch leigh North branch on Saturday 26 March 2016 from the consultant Mariette and teller Tsakani Mathebula after so many year of loyalty to the bank. <br> <br> After numerous attempt to close my cheque account to open a much cost efficient saving account both consultant and teller were unable to do so and teller decided to through the card at me and left it on the floor within the branch. I suggest you send the teller Tsakane Mathebula who threw customers with cards to customer care service.<br> <br> I approached the consultant for downgrading the account and to open the cost effective savings account which she refused but offered me the gold cheque account said to cost R99 which I declined and therefore referred me to a teller. The teller demanded I pay R137 before she can close the account which I did not have at the time and the consultant never explained this to me.<br> <br> Please I request this account be closed with immediate effect and will do so with all other account with you i.e. Credit card, Deposit account<br> <br> Regards<br>