KR
Kirsty R
1 reviews | Active since Jul 2021
04 Oct 2023, 14:25
Downgraded customer service
I had to wait one and a half hours in the Queue just to pick up my new card. It took 5 Minutes to collect a card last year because the lady directing people as to which queue to join just fetched it for me, checked my ID and let me sign.
When I queried why it took so long this time, I was told.the system had changed. Why downgrade a system to make clients wait so long for a 5 minute process. ABSA Galleria branch, you can do better.
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Absa's replyOfficial
04 Oct 2023, 15:22Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply04 Oct 2023, 15:22
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,