Downgrade

I'm very frustrated with Absa my bank for more than 30 years. In January 2019 I experience some problems with my cell phone provider Vodacom where a sim swop was done without my knowledge and my bank profile was block. I rectify this and request for my online profile to be reinstated - It was but their update my profile to be able to use the Absa APP I advise them I don't have an smart phone and their need to downgrade my profile back to what it was since January until current the problem has not been sorted out. I went again to the bank and request this. I send an email to follow this up and still no reply

From: Claudia Perry Sent: 24 June 2019 11:05 To: 'Dada, Sinakho: Absa' <***ca>; Sup 5 (***) <***> Subject: RE: Downgrade

Good day All

I really think this is bad service – Since January 2019 I’m struggling to get my online banking activate again. Please note I do not have a smart phone and is not willing to buy one just for my profile to be updated. Can I have urgent feedback or do you suggest I close my accounts and go to another bank that is more than willing to assist me in a professional manner.

Regards

Claudia Perry Credit Controller

T: +***5 ___________________________________________

From: Dada, Sinakho: Absa [mailto:***ca] Sent: 13 June 2019 11:40 To: Sup 5 (***) <***> Cc: Claudia Perry <***> Subject: Downgrade

Good Day Kindly assist with downgrading client from Surecheck 2.0 to Surecheck 1.0. Client requests not to be upgraded to SureCheck 2.0 as she does not have a Smartphone to access the Application. Client logs in using her Savings Account Number ********* Thank You Sinakho Dada Clerk Customer Services T +***0 Absa ***** Hotline ***