Double transactions being held back no help from absa services

I have been fighting with absa since the 15th of January about a transaction that went off twice when it shouldn't have . I went to a Petrol station and when paying with my card the first time it had a communication error so we swiped a second time. The next morning I got a sms that both have been accepted and the money is being held until it is cleared and I contacted absa . I had to log multiple calls with them as they kept closing the call without helping me one of the transaction has now cleared but the second one is still uncleared and the money is still being held which obviously means my debit orders will be *****ed.Since about the 20th the issue has been with the debit dispute department and every time I ask for feedback I get nothing. This is once horrible service from absa !