ME
Mariette E
1 reviews | Active since Oct 2011
02 Nov 2019, 09:03
Double transaction fees charged
It appears that I am being double charged for transaction fees each time I use my debit card. For each transaction there is a four rand “transaction charge”, followed by a zero rand “transaction charge recovered” followed by another four rand charge! Can someone please urgently contact me in the regard and - refund me as far back as when it started and - resolve the problem going forward? This appears to have been going on for months.
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Replies (1)Absa's replyOfficial
14 Nov 2019, 14:43Dear Mariette
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . However the matter was addressed and finalised.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . However the matter was addressed and finalised.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply14 Nov 2019, 14:43
Official
Dear Mariette
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . However the matter was addressed and finalised.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . However the matter was addressed and finalised.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
