ME
Mariette E

1 reviews | Active since Oct 2011

02 Nov 2019, 09:03

Double transaction fees charged

It appears that I am being double charged for transaction fees each time I use my debit card. For each transaction there is a four rand “transaction charge”, followed by a zero rand “transaction charge recovered” followed by another four rand charge! Can someone please urgently contact me in the regard and - refund me as far back as when it started and - resolve the problem going forward? This appears to have been going on for months.

0
Replies (1)
Absa
Absa's reply14 Nov 2019, 14:43
Official
Dear Mariette 

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . However the matter was addressed and finalised. 

Regards
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management

Best regards,