Double swipe on Debit card

> I have an issue when I happened to visit Food *****s Market on the 30/10/2017 and made a purchase for R 1,892.87 / The swiping machine declined on the first instance and the second time it was accepted. I have the receipt as per attached. I can see that one transaction was taken off my account already but this morning under my uncleared transactions I happen to see yet another duplicate of this transaction but it is already reflecting as off my account. > > I do not expect Absa to know the instance I have a duplicate transaction however, when you have two of the exact same amounts surely you reverse one of these within 48hrs at least. The fact that this is not reversed raises a lot of questions as I am uncertain as to how many times this has now been done prior to this. > > Please ensure that my uncleared transactions does not take this off my account as I will take this further on the principle that if I owed Absa Money you guys are relentless and blacklist me immediately. > > I am highly dissatisfied with this situation. > > I would like a speedy response. I have the receipt which I sent to your actionline and this was the response received :

Dear Valued Absa Customer

Thank you for your email.

Please be advised to contact the General Enquiry Support line on 08 ********** 0 or +2 ********** for assistance with regard to your request.

Due to security and mandate restrictions we are unable to assist with your request via email

Kindly accept our apologies for any inconvenience.

If you require any other assistance or information, please email us again at **********

Yours sincerely

Buhle Radebe Complaint Resolution Suite 0800-41-41-41 www.absa.co.za

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