DOUBLE PAYMENT ON MY HOMELOAN!!!!!!!!!!!!!

The *********** bunch of people at ABSA never cancelled my debit order DESPITE ASKING THEM TWICE!!!!! Both telephonically AND IN WRITING!!!!!!!! I cancelled telephonically in November and in writing on the 11th of December WAY before the cut off time and TOLD them that the tenant will pay the rent DIRECTLY into the home loan account. SO THEY RECEIVED TWO PAYMENTS!!!! Who needs this during covid and the December holidays?!?!? WHAT ABOUT MY OTHER DEBIT ORDERS!!!!!