DOUBLE PAYMENT!!/NO DELIVERY!

I contacted ABSA four/five weeks ago for my vehicle's registration doc. Told to pay R325 as they claim they have issued me these docs. Reluctantly l paid, emailed all the required docs and waited. After a week l e-mailed the resolution office to check on my delivery and l promptly received a reply with an apology and that the relevant office will contact me. Nobody did. After another week l send another e-mail and JANINE WILLIAMS responded with another apology and l,ll, be contacted shortly. Never happened. I send JANINE another e-mail and instructed her not to apologise as it is futile. She adhered to my instruction as l never heard from her again! I then called, Abdullah, whom gave me shocking news that the docs dept claim they never received my request! At this point l spoke to CATHY and because l misplaced my payment receipt advised me to returned to the ABSA branch where l made payment for proof! l located the cashier who recalled l paid the fee but could not issue me receipt without a R59.00 payment! More shocking l,ll have to wait a few days for the docs! l chose to pay another R325 to get receipt to fax it off for prompt delivery!! The promised delivery has passed, no docs!