Double installment despite an arrangement

Item: Absa
Rating: 1
Author: Molekantsho K

My personal loan with ABSA is in arrears by 1 month, I make an arrangement to pay an additional R1200 for 3 months to bring my account up to date. To my surprise on 15 March ABSA deducts 2 loan installments of 3700 and R3600 though I have made an arrangement for R1000. Can you please stick to the arrangement made and refund the 2nd installment, I made the arrangement as I cannot to pay double installment.

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Replies (2)

Absa's replyOfficial

15 Mar 2024, 12:23

Dear Molekantsho

Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. We are currently experiencing system challenges but I will review and provide you with my specific contact details and the expected time frame for further feedback/resolution via email once we are back online.

Regards

Vanessa Crowe

Customer Value Management

Absa's reply15 Mar 2024, 12:23

Official

Absa's replyOfficial

19 Mar 2024, 11:24

Dear Molekantsho

I have already sent you an email with an updated case Reference number C-***8.

I trust you find the above in order.

Regards

Vanessa Crowe

Customer Value Management

Absa's reply19 Mar 2024, 11:24

Official

Dear Molekantsho

I have already sent you an email with an updated case Reference number C-***8.

I trust you find the above in order.

Regards

Vanessa Crowe

Customer Value Management